F.A.Q.

If an item is not listed on the website, it means that it is currently out of stock. Please note that not all items are restocked once sold out.

If you are interested in a product that is no longer available, feel free to contact us to check whether it will be restocked in the future.

If you are looking for something that is not listed on our website at all, we can also try to locate it through our distributors. To help us handle your request efficiently, please include as much detail as possible (band name, album title, format, etc.).

Yes. The website reflects our current stock levels (CDs, vinyls, DVDs, Blu-ray, merchandise, zines, etc.), so all listed products are available and ready to ship.

However, stock is only deducted once the order is validated and we have successfully received the payment. This means that in rare cases, two customers may purchase the same limited item at the same time. If this happens and we are unable to fulfill your order, we will immediately issue a refund.

Our website and stock information are updated daily.

We accept payments made via PayPal, Credit Card, Bank Transfer or Western Union.

Bizum and Cash on Delivery are only available within Spanish Territory.

All prices are listed in euros (€). For international payments, the system or your payment provider will automatically apply the current exchange rate, and the converted amount will appear on your account or card statement.

Only the card types listed on the payment page (Visa, MasterCard, American Express, etc.) are accepted. Please ensure that the card you are using is supported.

If your card type is accepted but the payment is still declined, make sure that all details have been entered correctly (name, card number, security code, expiry date or any other required information).

If the issue persists, please contact your bank.

Although PayPal is a widely used international payment system, it is not available in all countries.

If the PayPal option does not appear during checkout but you have an active account and wish to pay through it, please contact us and we will assist you with your payment.

If you require more details about the available payment methods, please visit the "Accepted Payment Methods" section for a full overview.

Yes. Orders with a total value below 6 EUR (excluding shipping costs) will not be accepted.

Yes. As of October 2025, we have resumed shipments to the United States. Due to new regulations imposed by the U.S. government, shipping costs have unfortunately increased significantly. You can find more details in the "Shipping and returns" section.

When placing your order, you can choose from a selection of available shipping methods and carriers, depending on your country. Not all carriers serve every destination.

All registered shipping options include parcel tracking. Once your order has been dispatched, you will receive an email notification with tracking details. You can follow your shipment either by clicking the link in that email or by visiting the Order Tracking section in your customer account, where you will find a direct link to the carrier’s tracking page.

While standard (non-registered) shipping is technically available worldwide, our experience has shown that in some regions the risk of loss or damage during transit is significantly higher. For this reason, we only offer registered or insured shipping options in certain countries to ensure safer delivery and allow claims in case of issues.

If you nevertheless prefer to use standard shipping and accept full responsibility for any potential loss or damage, please contact us and we will help you arrange it.

Tracking numbers are only provided for registered shipments. If you did not receive one, please verify that you selected a registered or tracked shipping method during checkout. Ordinary (non-registered) shipments do not include tracking and therefore cannot be monitored.

Most orders are shipped within 2–3 business days after payment is received. However, minor delays may occasionally occur, for instance, during new release launches when we handle a high volume of orders, or if we take a short break.

If we foresee that dispatching your order may take longer than usual, we will notify you by email. Please remember that Darkwoods is a small independent label, not a large-scale retailer like Amazon. We always strive to handle everything as professionally and efficiently as possible, and we greatly appreciate your understanding and patience in such cases.

Delivery times vary depending on the shipping method and destination.

If you selected registered shipping, please check your tracking number to follow your parcel’s status. If no updates appear after a reasonable time, contact us and we will reach out to the carrier on your behalf.

If you chose standard (untracked) shipping, we kindly ask for patience. Since these parcels cannot be tracked, it is not possible to determine their exact location. During busy periods such as holidays or festive seasons, postal services often experience a surge in shipments, which can cause delays, especially for untracked mail. Rest assured, your parcel will arrive, but please allow a bit more time.

If you require further details about our shipping options, please visit the "Shipping and returns" section.

You can monitor the status of your orders in real time from your customer account. Below is a description of the different order statuses you may encounter:

• Pending Payment: The order has been placed, but payment has not yet been completed. This status applies to orders paid by bank transfer, Bizum, Western Union or, rarely, PayPal or credit card if the payment fails. Please note that items are not reserved until payment is received. You will be notified by email once your payment has been confirmed and the status of your order will change.
• Payment accepted: Your payment has been successfully received and your order has been validated. You will be notified again once processing begins.
• Order processing in progress: Your order is currently being prepared. If any issues arise, you will be notified by email. You will also receive a notification once your order is shipped.
• Order with items on preorder: Your order includes one or more preorder items. The full order will not be shipped until all preorder items are available. You will receive an email notification once your order is ready for dispatch.
• Order shipped: Your order has been sent. If you selected a registered shipping method, you will receive an email containing your tracking number.
• Awaiting Cash on Delivery payment: This status appears when you have chosen Cash on Delivery and your order is in transit. It will be updated once you have collected and paid for the parcel.
• Cancelled / Refunded: The order has been cancelled and, where applicable, refunded. You will receive an email notification confirming the refund.
• Order finished: Internal status indicating that your order has been shipped and the process is complete.

You can contact us at any time through the following channels: email, the contact form available on our website, or WhatsApp. We will do our best to reply to your message as quickly as possible.

Our phone number is intended exclusively for WhatsApp messages. It is not linked to any physical device, which means it does not ring and we are unable to receive or return phone calls.