I am looking for an item on the website but cannot find it.
When an item is not listed on the website, this means that it is out of stock. All our items are not necessarily resupplied.
If one of the items we have offered is not in stock, please get in touch with us to know whether or not it will be restocked.
If you are interested in something that is not listed on the website, please get in touch with us and we will try to search it among our distributors. In order for your information request to be handled with maximum efficiency, please include the following details: Band's name, album's name, format...
Are all the items on the site available?
Our website reflects our current stock (CDs, Vinyls, DVDs, Blu-ray, Merchandising, Zines...), so everything is avalable and ready to ship.
However, items ordered are deducted from the stock only upon validation of the order. Thus, an item available in limited quantity can be ordered by several people before the site is updated. In these cases, any order that we can not handle will be refunded.
Our website and stock information are updated on a daily basis.
Status of the order.
You can monitor in real time the status of your orders in your account. Find below the explanation of the different status:
- Pending Payment (bank transfer, check): The Payment expected status designates an order which has been placed via the Shop and which payment has not been completed yet. Those are orders paid by cheque or bank transfer. You will be notified by email when we receive your payment and the status of the order will change.
- Payment accepted by Sips: The Validating payment designates an order paid via Paypal, which may have been done on the selected website but have not been received yet by our company. When the payment is received, you will be notified by email and the status of the order will change.
- Processing: This status means that your order has been properly saved and your payment has been registered. All required conditions have been completed and your order can now be processed.
- Pre-order: The Pre-order status means your order includes at least 1 item on pre-order. Your order will not be shipped before this/these item(s) is/are available.You will be notified by email when your order is available.
- Cancelled: The Cancelled / Refunded status means your order has been cancelled and refunded (when necessary). We will inform you of this refund by email.
- Complete: The Shipped status means your order has been sent.